- Is it free to sign up?
- Yes. There is no subscription, no monthly fee and no minimum order. You pay for the work as it is done, from a prepaid balance.
- Can I order right after I register?
- After you register you can set up your account, connect your store, match your listings and browse the catalog. Ordering opens when we switch your account on; we will let you know.
- When is my balance charged?
- Fixed-price items and their personalization are charged when you confirm the order. Jewelry priced by weight is charged when the piece is finished. Shipping is charged when the label is bought.
- How do I pay?
- Top up your balance by card, Zelle or wire transfer. A card fee is shown before you pay. The balance can't be withdrawn.
- Can I order a single sample?
- Yes. There is no minimum, so you can order one piece, check it and photograph it before you list it. Jewelry samples have discounted prices.
- Where do orders ship from?
- We ship from the US, the UK, Germany and Türkiye to anywhere in the world, with Eco or Express services. You choose the ship-from and the service (Eco or Express) for each order, with price and delivery time side by side.
- What happens when a buyer returns an item?
- Returned parcels come back to us. We check each one, then resend, restock or dispose of it, so you don't handle returns yourself.
- Can you make my own design?
- Yes, let's talk about the production options. Products made for you stay private and out of the public catalog.